Purley Way, Croydon, CR0 0XZ
0208 781 1234

FAQ Virtual Office

1. What is the benefit to my business of having a virtual package?
There are a number of advantages to having a virtual package. The two most common reasons for a business to take a virtual package with us are as follows: 

a. The business would like a corporate address for all incoming mail to be accepted without the cost of renting an actual office. 

b. The business already has a base elsewhere but would like a second corporate address. 

2. What is the length of a virtual agreement? 
Fixed 12 month contract with 2 months notice at any time after the first 4 months. 

3. I don’t want a complete virtual package.
That’s absolutely fine. Our mail forwarding and telephone forwarding can be sold separately, however our registered address package is only available if you have a mail handling package. 

4. What is your cancellation policy if I wish to cancel my contract?
We require 2 months notice. Please note the first four months of your contract are fixed and cannot be terminated. 

5. I would prefer to collect my mail. Is that possible
Depending on availability, due to the popularity of this service, and the limited number of mailboxes, we may be unable to offer this service on occasion. 

6. How do I have to pay for my invoice each month?
At the time of signing up you will be required to complete a direct debit mandate. We will then deduct the balance of your invoice from your bank each month on or around the 10th

7. I want to sign up. What next?
If you would like to proceed with a virtual package please email contactus@airporthousebc.co.uk with your requirements.

We will require the following prior to starting your package: 
Your full name / company name / cleared initial funds / proof of home address / ID / proof of place of business / proof of registered address. 
Your agreement can then commence on a date to suits you. 

8. Do I need to pay a deposit? 
Yes. A deposit is held on your account from your start to termination date. The deposit is equal to two month’s rental of your virtual package. This is returned at the end of your contract.

9. I have a virtual package and would like to book a conference room. How does this work?
To book a conference room please contact Reception by calling 0208 781 1234, or emailing
contactus@airporthousebc.co.uk. Payment for the room, and any services you use whilst on site, will be billed to your monthly invoice and emailed across to you on the last working day of the month. 

10. What type of secretarial services do you offer?
We offer a wide range of chargeable secretarial services regularly used by our virtual clients such as franking of outgoing mail, photocopying, printing, laminating & binding.